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Smith, Jeffery S.
9
Markland, Robert E.
8
Karwan, Kirk R.
3
Cronin, J. Joseph
2
Fiedler, Kirk D.
2
Fox, Gavin L.
2
Gleim, Mark R.
2
Kwok, Chuck C.Y.
2
Lee, Lorraine
2
Lee, Lorraine S.
2
Lubecke, Thomas H.
2
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2
Vickery, Shawnee K.
2
Andrews, Demetra
1
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1
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of production economics
2
Production and operations management : an international journal of the Production and Operations Management Society
2
Decision line
1
Global finance journal
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
Management international review : mir ; journal of international business
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Managing service quality : MSQ ; an international journal
1
Operations management research : OMR ; advancing practice through theory
1
Production and inventory management journal : journal of the American Production and Inventory Control Society, Inc
1
The journal of services marketing
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OLC EcoSci
ECONIS (ZBW)
34
Other ZBW resources
13
RePEc
9
USB Cologne (EcoSocSci)
4
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An empirical investigation of the effectiveness of an integrated service recovery system
Smith, Jeffery S.
;
Karwan, Kirk R.
;
Markland, Robert E.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10010005525
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2
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-904
Persistent link: https://www.econbiz.de/10010023250
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3
The Effects of Severity of Failure and Customer Loyalty on Service Recovery Strategies
Craighead, Christopher W.
;
Karwan, Kirk R.
;
Miller, Janis L.
- In:
Production and operations management : an international …
13
(
2004
)
4
,
pp. 307-321
Persistent link: https://www.econbiz.de/10007150935
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4
Improving the application of quality conformance tools in service firms
Jensen, John B.
;
Markland, Robert E.
- In:
The journal of services marketing
10
(
1996
)
1
,
pp. 35-55
Persistent link: https://www.econbiz.de/10007317316
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5
The Performance Implications of Media Richness in a Business-to-Business Service Environment, Direct Versus Indirect Effects
Vickery, Shawnee K.
;
Droge, Cornelia
;
Stank, Theodore P.
; …
- In:
Management science : journal of the Institute for …
50
(
2004
)
8
,
pp. 1106-1119
Persistent link: https://www.econbiz.de/10006079915
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6
Forecasting Foreign Exchange Rates Using Objective Composite Models
Lubecke, Thomas H.
;
Markland, Robert E.
;
Kwok, Chuck C.Y.
; …
- In:
Management international review : mir ; journal of …
35
(
1995
)
2
,
pp. 135-152
Persistent link: https://www.econbiz.de/10006799615
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7
International Issues. "Going International - What Are You Doing and How Are You Doing?"
Markland, Robert E.
- In:
Decision line
28
(
1997
)
4
,
pp. 6-7
Persistent link: https://www.econbiz.de/10008219926
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8
Combining Foreign Exchange Rate Forecasts Using Neural Networks
Lubecke, Thomas H.
;
Nam, Kyung Doo
;
Markland, Robert E.
; …
- In:
Global finance journal
9
(
1998
)
1
,
pp. 5-28
Persistent link: https://www.econbiz.de/10007693924
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9
Time-Based Competition in the Furniture Industry
Vickery, Shawnee K.
;
Dröge, Cornelia L.M.
;
Yeomans, …
- In:
Production and inventory management journal : journal …
36
(
1995
)
4
,
pp. 14-21
Persistent link: https://www.econbiz.de/10006336377
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10
Demand Management -- Today's Challenge for Service Industries
Crandall, Richard E.
;
Markland, Robert E.
- In:
Production and operations management : an international …
5
(
1996
)
2
,
pp. 106-120
Persistent link: https://www.econbiz.de/10007207125
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