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English
3
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Johnston, Robert
47
Bowen, David
26
Michel, Stefan
15
Pongatichat, Panupak
4
Brown, Stephen W.
3
Javidan, Mansour
3
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3
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3
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3
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3
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2
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2
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2
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2
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1
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of service industry management : IJSIM
10
Tourism management : research, policies, practice
10
The service industries journal
7
Managing service quality : MSQ ; an international journal
5
The international journal of productivity and performance management : IJPPM
4
Business strategy review
2
European quality : the official journal of the European Organization for Quality
2
Harvard-Business-Manager : das Wissen der Besten
2
Journal of service management
2
Journal of the Academy of Marketing Science
2
Management today
2
Marketing Review St. Gallen : die neue Thexis-Marketingfachzeitschrift für Theorie und Praxis
2
The Executive : an Academy of Management Publication
2
The International economy : the magazine of international economic policy
2
Thunderbird international business review
2
California management review : CMR
1
Die Betriebswirtschaft : DBW
1
Entrepreneurship and regional development : an international journal
1
Harvard business review : HBR
1
INFORMS journal on computing : JOC
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business performance management
1
International journal of value chain management : IJVCM
1
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Production planning & control : PPC
1
Service business : an international journal
1
The Academy of Management review : AMR
1
The journal of management development
1
The journal of supply chain management : a global review of purchasing and supply
1
The journal of trading
1
Zeitschrift für Arbeitswissenschaft
1
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OLC EcoSci
ECONIS (ZBW)
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RePEc
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USB Cologne (EcoSocSci)
24
Other ZBW resources
23
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1
Why service recovery fails: Tensions among customer, employee, and process perspectives
Michel, Stefan
;
Bowen, David
;
Johnston, Robert
- In:
Journal of service management
20
(
2009
)
3
,
pp. 253-273
Persistent link: https://www.econbiz.de/10008374516
Saved in:
2
Three outcomes of service recovery: Customer recovery, process recovery and employee recovery
Johnston, Robert
;
Michel, Stefan
- In:
International journal of operations & production …
28
(
2008
)
1-2
,
pp. 79-105
Persistent link: https://www.econbiz.de/10007979164
Saved in:
3
The Guaranty Trust Bank of Nigeria: From niche positioning to mass-market branding
Maklan, Stan
;
Knox, Simon
;
Michel, Stefan
- In:
Thunderbird international business review
51
(
2009
)
4
,
pp. 385-402
Persistent link: https://www.econbiz.de/10008270001
Saved in:
4
Die praktische Relevanz individualisierbarer Massengüter aus Sicht der Nachfrage
Kreuzer, Michael
;
Kühn, Richard
;
Michel, Stefan
- In:
Die Betriebswirtschaft : DBW
67
(
2007
)
4
,
pp. 399-417
Persistent link: https://www.econbiz.de/10007765212
Saved in:
5
Reconfiguration of the conceptual landscape: a tribute to the service logic of Richard Normann
Michel, Stefan
;
Vargo, Stephen L.
;
Lusch, Robert F.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 152
Persistent link: https://www.econbiz.de/10007908089
Saved in:
6
An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic
Michel, Stefan
;
Brown, Stephen W.
;
Gallan, Andrew S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 54-66
Persistent link: https://www.econbiz.de/10007908096
Saved in:
7
TRENDS - Die Vorteile schnellen Scheiterns - Diversifikation: Was McDonald's aus seinem missglückten Ausflug in die Hotellerie lernte.
Michel, Stefan
- In:
Harvard-Business-Manager : das Wissen der Besten
29
(
2007
)
11
,
pp. 18-21
Persistent link: https://www.econbiz.de/10007877676
Saved in:
8
Solution readiness : a guiding framework for supplier firms
Jüttner, Uta
;
Windler, Katharina
;
Michel, Stefan
; …
- In:
Marketing Review St. Gallen : die neue …
30
(
2013
)
4
,
pp. 52-62
Persistent link: https://www.econbiz.de/10010184200
Saved in:
9
Shaping, organizing, and rethinking service innovation: a multidimensional framework
Rubalcaba, Luis
;
Michel, Stefan
;
Sundbo, Jon
;
Brown, …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-716
Persistent link: https://www.econbiz.de/10010026072
Saved in:
10
Analyzing service failures and recoveries: A process approach
Michel, Stefan
- In:
International journal of service industry management : IJSIM
12
(
2001
)
1
,
pp. 20-33
Persistent link: https://www.econbiz.de/10007114627
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