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An exploratory study of relationship marketing and customer satisfaction in the Republic of Serbia
´Co´ckalo, Dragan; Đorđevi´c, Dejan; Bogeti´c, Srđan - In: South-Eastern Europe journal of economics : SEEJE ; the … 8 (2010) 2, pp. 241-265
Persistent link: https://www.econbiz.de/10009946734
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Elements of the model for customer satisfaction: Serbian economy research
Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: Total quality management & business excellence : an … 22 (2011) 8, pp. 807-833
Persistent link: https://www.econbiz.de/10009988222
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The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko; … - In: International journal of services technology and management 17 (2012) 1, pp. 87-109
Persistent link: https://www.econbiz.de/10009994992