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Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services
Bougie, Roger; Pieters, Rik; Zeelenberg, Marcel - In: Journal of the Academy of Marketing Science 31 (2003) 4, pp. 377-393
Persistent link: https://www.econbiz.de/10006150958
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Negative Returns on Positive Emotions: The Influence of Pride and Self-Regulatory Goals on Repurchase Decisions
Louro, Maria J.; Pieters, Rik; Zeelenberg, Marcel - In: Journal of consumer research : JCR ; an … 31 (2005) 4, pp. 833-840
Persistent link: https://www.econbiz.de/10006644482
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Beyond valence in customer dissatisfaction - A review and new findings on behavioral responses to regret and disappointment in failed services
Zeelenberg, Marcel; Pieters, Rik - In: Journal of business research : JBR 57 (2004) 4, pp. 445-455
Persistent link: https://www.econbiz.de/10006718851
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"Never eat in that restaurant, I did!": Exploring why people engage in negative word-of-mouth communication
Wetzer, Inge M.; Zeelenberg, Marcel; Pieters, Rik - In: Psychology & marketing 24 (2007) 8, pp. 661-680
Persistent link: https://www.econbiz.de/10007750195
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Flying under the Radar: Perverse Package Size Effects on Consumption Self-Regulation
Vale, Rita Coelho do; Pieters, Rik; Zeelenberg, Marcel - In: Journal of consumer research : JCR ; an … 35 (2008) 3, pp. 380-390
Persistent link: https://www.econbiz.de/10008109414
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Decoupling the past from the present attenuates inaction inertia
van Putten, Marijke; Zeelenberg, Marcel; van Dijk, Eric - In: Journal of behavioral decision making 20 (2007) 1, pp. 65-80
Persistent link: https://www.econbiz.de/10007390990
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Option Attachment: When Deliberating Makes Choosing Feel like Losing
Carmon, Ziv; Wertenbroch, Klaus; Zeelenberg, Marcel - In: Journal of consumer research : JCR ; an … 30 (2003) 1, pp. 15-29
Persistent link: https://www.econbiz.de/10006650403
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Regret in Repeat Purchase versus Switching Decisions: The Attenuating Role of Decision Justifiability
Inman, J.Jeffrey; Zeelenberg, Marcel - In: Journal of consumer research : JCR ; an … 29 (2002) 1, pp. 116-128
Persistent link: https://www.econbiz.de/10006654761
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Multiple options in the past and the present: The impact on inaction inertia
van Putten, Marijke; Zeelenberg, Marcel; van Dijk, Eric - In: Journal of behavioral decision making 21 (2008) 5, pp. 519-531
Persistent link: https://www.econbiz.de/10008145080
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When and why do we want to know? How experienced regret promotes post-decision information search
Shani, Yaniv; Zeelenberg, Marcel - In: Journal of behavioral decision making 20 (2007) 3, pp. 207-222
Persistent link: https://www.econbiz.de/10007750093