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Fisk, Raymond P.
18
Grove, Stephen J.
11
John, Joby
4
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2
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1
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1
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1
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European journal of marketing : EJM
3
Managing service quality : MSQ ; an international journal
3
The journal of services marketing
3
Journal of retailing
2
The service industries journal
2
Journal of business research : JBR
1
Journal of marketing education : JME
1
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1
Journal of the Academy of Marketing Science
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OLC EcoSci
ECONIS (ZBW)
55
Other ZBW resources
31
RePEc
5
USB Cologne (EcoSocSci)
3
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1
Customer experience modeling: from customer experience to service design
Teixeira, Jorge
;
Patrício, Lia
;
Nunes, Nuno J.
; …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10009991456
Saved in:
2
'Collaring the Cheshire Cat': Studying Customers' Services Experience through Metaphor
Goodwin, Cathy
;
Grove, Stephen J.
;
Fisk, Raymond P.
- In:
The service industries journal
16
(
1996
)
4
,
pp. 421-442
Persistent link: https://www.econbiz.de/10007323069
Saved in:
3
Going green in the service sector: Social responsibility issues, implications and implementation
Grove, Stephen J.
;
Fisk, Raymond P.
;
Pickett, Gregory M.
; …
- In:
European journal of marketing : EJM
30
(
1996
)
5
,
pp. 56-66
Persistent link: https://www.econbiz.de/10006101408
Saved in:
4
Applications of impression management and the drama metaphor in marketing: An introduction
Fisk, Raymond P.
;
Grove, Stephen J.
- In:
European journal of marketing : EJM
30
(
1996
)
9
,
pp. 6-12
Persistent link: https://www.econbiz.de/10006102605
Saved in:
5
The Impact of Other Customers on Service Experiences: A Critical Incident Examination of "Getting Along"
Grove, Stephen J.
;
Fisk, Raymond P.
- In:
Journal of retailing
73
(
1997
)
1
,
pp. 63-86
Persistent link: https://www.econbiz.de/10006630693
Saved in:
6
Tracking the Evolution of the Services Marketing Literature
Fisk, Raymond P.
;
Brown, Stephen W.
;
Bitner, Mary Jo
- In:
Journal of retailing
69
(
1993
)
1
,
pp. 61-103
Persistent link: https://www.econbiz.de/10006638522
Saved in:
7
The impact of improvisation training on service employees in a European airline: a case study
Daly, Aidan
;
Grove, Stephen J.
;
Dorsch, Michael J.
; …
- In:
European journal of marketing : EJM
43
(
2009
)
3
,
pp. 459-472
Persistent link: https://www.econbiz.de/10008237705
Saved in:
8
Transformative service research: An agenda for the future
Anderson, Laurel
;
Ostrom, Amy L.
;
Corus, Canan
;
Fisk, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1203-1210
Persistent link: https://www.econbiz.de/10010119598
Saved in:
9
Knowledge dissemination in the global service marketing community
Lages, Cristiana R.
;
Simões, Cláudia M.N.
;
Fisk, …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 272-290
Persistent link: https://www.econbiz.de/10010138725
Saved in:
10
Skating on Thin Ice: A Metaphorical Approach to Teaching Services Marketing
Fisk, Raymond P.
;
Grove, Stephen J.
;
Goodwin, Cathy
- In:
Journal of marketing education : JME
(
1994
),
pp. 101-113
Persistent link: https://www.econbiz.de/10006339973
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