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The effects of film trailers on shaping consumer expectations in the entertainment industry—A qualitative analysis
Finsterwalder, Jörg; Kuppelwieser, Volker G.; de … - In: Journal of retailing and consumer services 19 (2012) 6, pp. 589-596
Persistent link: https://www.econbiz.de/10010027213
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Psychological safety, contributions and service satisfaction of customers in group service experiences
Kuppelwieser, Volker G.; Finsterwalder, Jörg - In: Managing service quality : MSQ ; an international journal 21 (2011) 6, pp. 617-636
Persistent link: https://www.econbiz.de/10009801890
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Stewardship behavior and creativity
Kuppelwieser, Volker G. - In: Management revue : the international review of … 22 (2011) 3, pp. 274-295
Persistent link: https://www.econbiz.de/10009867223
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PRAXIS AKTUELL - Customer Relationship - Customer Relationship Management bei Dienstleistern - Perfektes Customer Management ist eine Illusion. Aber es ist möglich, Kundenbedürfnis...
Finsterwalder, Jörg; Reinecke, Sven; Stadelmann, Martin; … - In: IO-Management 70 (2001) 6, pp. 54-61
Persistent link: https://www.econbiz.de/10006774160
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Quality in group service encounters: A theoretical exploration of the concept of a simultaneous multi-customer co-creation process
Finsterwalder, Jörg; Tuzovic, Sven - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10008391988
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Informationen für Studium und Beruf - Das Partnerschaftskonzept. Innovative Lehrmethoden im Marketing an der Universität St. Gallen
Belz, Christian; Finsterwalder, Jörg - In: Wirtschaftswissenschaftliches Studium : WiSt ; … 29 (2000) 6, pp. 351-356
Persistent link: https://www.econbiz.de/10007507562
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Informationen für Studium und Beruf - Das Student Alumni Mentorship Program "SAMP". Mentoring an der Wirtschafts-wissenschaftlichen Fakultät der Katholischen Universität Eichstätt-...
Finsterwalder, Jörg; Irion, Tobias; Holm, Sebastian - In: Wirtschaftswissenschaftliches Studium : WiSt ; … 34 (2005) 9, pp. 533-537
Persistent link: https://www.econbiz.de/10007433342
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1 + 1 does not always equal value creation: The case of YouTube
Kuppelwieser, Volker G.; Simpson, Merlin C.; Chiummo, … - In: Marketing letters : a journal of research in marketing 24 (2013) 3, pp. 311-321
Persistent link: https://www.econbiz.de/10010161519
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A replication and extension of Hennig-Thurau's concept of COSE
Kuppelwieser, Volker G.; Chiummo, Gabriel R.; Grefrath, … - In: Journal of customer behaviour 11 (2012) 3, pp. 241-259
Persistent link: https://www.econbiz.de/10010046639
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Co-creation by engaging beyond oneself: the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter
Finsterwalder, Jrg; Kuppelwieser, Volker G. - In: Journal of strategic marketing 19 (2011) 7, pp. 607-619
Persistent link: https://www.econbiz.de/10009804392