Produktivity in customer groups during a service experience
Year of publication: |
2011
|
---|---|
Authors: | Finsterwalder, Jörg ; Kuppelwieser, Volker G. |
Published in: |
Management, Prozessgestaltung, Kundenperspektive. - Wiesbaden : Gabler, ISBN 3-8349-2805-4. - 2011, p. 415-432
|
Subject: | Dienstleistungsmarketing | Services marketing | Lieferantenmanagement | Supplier relationship management | Produktivität | Productivity | Kundenzufriedenheit | Customer satisfaction |
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