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Reluctant employees and felt stress: The moderating impact of manager decisiveness

Mulki, Jay Prakash; Jaramillo, Fernando; Malhotra, Shavin; … - In: Journal of business research : JBR 65 (2012) 1, pp. 77-84

Persistent link: https://www.econbiz.de/10009819602

Emotional exhaustion and organizational deviance: Can the right job and a leader's style make a difference?

Mulki, Jay Prakash; Jaramillo, Fernando; Locander, … - In: Journal of business research : JBR 59 (2006) 12, pp. 1222-1230

Persistent link: https://www.econbiz.de/10007383390

Critical Role of Leadership on Ethical Climate and Salesperson Behaviors

Mulki, Jay P.; Jaramillo, Jorge Fernando; Locander, … - In: Journal of business ethics : JOBE 86 (2009) 2, pp. 125-142

Persistent link: https://www.econbiz.de/10008238392

Effect of Ethical Climate on Turnover Intention: Linking Attitudinal- and Stress Theory

Mulki, Jay P.; Jaramillo, Jorge F.; Locander, William B. - In: Journal of business ethics : JOBE 78 (2008) 4, pp. 559-574

Persistent link: https://www.econbiz.de/10007914804

The validity of the SERVQUAL and SERVPERF scales: A meta-analytic view of 17 years of research across five continents

Carrillat, François A.; Jaramillo, Fernando; Mulki, Jay P. - In: International journal of service industry management : IJSIM 18 (2007) 5, pp. 472-490

Persistent link: https://www.econbiz.de/10007799771

The Effect of Self-Efficacy on Salesperson Work Overload and Pay Satisfaction

Mulki, Jay; Lassk, Felicia; Jaramillo, Fernando - In: The journal of personal selling & sales management 28 (2008) 3, pp. 285-298

Persistent link: https://www.econbiz.de/10008081750

Workplace Stressors, Job Attitude, and Job Behaviors: Is Interpersonal Conflict the Missing Link?

Jaramillo, Fernando; Mulki, Jay; Boles, James - In: The journal of personal selling & sales management 31 (2011) 3, pp. 339-357

Persistent link: https://www.econbiz.de/10009255351

Examining the impact of service quality : a meta-analysis of empirical evidence

Carrillat, François A.; Jaramillo, Fernando; Mulki, … - In: Journal of marketing theory and practice 17 (2009) 2, pp. 95-110

Persistent link: https://www.econbiz.de/10009884922

Bringing meaning to the sales job: The effect of ethical climate and customer demandingness

Jaramillo, Fernando; Mulki, Jay Prakash; Boles, James S. - In: Journal of business research : JBR 66 (2013) 11, pp. 2301-2307

Persistent link: https://www.econbiz.de/10010161323

Salesperson resistance to change: an empirical investigation of antecedents and outcomes

Jaramillo, Fernando; Mulki, Jay Prakash; Onyemah, Vincent; … - In: The international journal of bank marketing : IJBM 30 (2012) 7, pp. 548-567

Persistent link: https://www.econbiz.de/10010026085

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