Narrow search
Showing 1 - 10 of 11
Cover Image
How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism
Wa Chan, Kimmy; Wen Wan, Echo - In: Journal of marketing 76 (2012) 1, pp. 119-119
Persistent link: https://www.econbiz.de/10009818847
Cover Image
Show Me the Honey! Effects of Social Exclusion on Financial Risk-Taking
Duclos, Rod; Wan, Echo Wen; Jiang, Yuwei - In: Journal of consumer research : JCR ; an … 40 (2013) 1, pp. 122-135
Persistent link: https://www.econbiz.de/10010135608
Cover Image
Regulating Risk or Risking Regulation? Construal Levels and Depletion Effects in the Processing of Health Messages
Agrawal, Nidhi; Wan, Echo Wen - In: Journal of consumer research : JCR ; an … 36 (2009) 3, pp. 448-462
Persistent link: https://www.econbiz.de/10008312255
Cover Image
The Effect of Regulatory Orientation and Decision Strategy on Brand Judgments
Wan, Echo Wen; Hong, Jiewen; Sternthal, Brian - In: Journal of consumer research : JCR ; an … 35 (2009) 6, pp. 1026-1038
Persistent link: https://www.econbiz.de/10008233216
Cover Image
Carryover Effects of Self-Control on Decision Making: A Construal-Level Perspective
Wan, Echo Wen; Agrawal, Nidhi - In: Journal of consumer research : JCR ; an … 38 (2011) 1, pp. 199-199
Persistent link: https://www.econbiz.de/10009133146
Cover Image
Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy
Yim, Chi Kin; Chan, Kimmy Wa; Lam, Simon S K - In: Journal of marketing 76 (2012) 6, pp. 121-141
Persistent link: https://www.econbiz.de/10010037717
Cover Image
Strengthening Customer Loyalty Through Intimacy and Passion: Roles of Customer-Firm Affection and Customer-Staff Relationships in Services
Yim, Chi Kin (Bennett); Tse, David K.; Chan, Kimmy Wa - In: Journal of marketing research : JMR 45 (2008) 6, pp. 741-756
Persistent link: https://www.econbiz.de/10008148350
Cover Image
Multiple reference effects in service evaluations: Roles of alternative attractiveness and self-image congruity
Yim, Chi Kin (Bennett); Chan, Kimmy Wa; Hung, Kineta - In: Journal of retailing 83 (2007) 1, pp. 147
Persistent link: https://www.econbiz.de/10007599003
Cover Image
Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures
Chan, Kimmy Wa; Yim, Chi Kin; Lam, Simon S K - In: Journal of marketing 74 (2010) 3, pp. 48-65
Persistent link: https://www.econbiz.de/10008410563
Cover Image
Understanding consumer-to-consumer interactions in virtual communities: The salience of reciprocity
Chan, Kimmy Wa; Li, Stella Yiyan - In: Journal of business research : JBR 63 (2010) 9, pp. 1033-1041
Persistent link: https://www.econbiz.de/10008443949