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Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents
Bettencourt, Lance A.; Brown, Stephen W.; Mackenzie, … - In: Journal of retailing 81 (2005) 2, pp. 141-158
Persistent link: https://www.econbiz.de/10006607075
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Role Stressors and Customer-Oriented Boundary-Spanning Behaviors in Service Organizations
Bettencourt, Lance A.; Brown, Stephen W. - In: Journal of the Academy of Marketing Science 31 (2003) 4, pp. 394-408
Persistent link: https://www.econbiz.de/10006150957
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Knowledge Management - Client Co-Production in Knowledge-Intensive Business Services
Bettencourt, Lance A.; Ostrom, Amy L.; Brown, Stephen W.; … - In: California management review : CMR 44 (2002) 4, pp. 100-128
Persistent link: https://www.econbiz.de/10006615939
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Contact Employees: Relationships among Workplace Fairness, Job Satisfaction and Prosocial Service Behaviors
Bettencourt, Lance A.; Brown, Stephen W. - In: Journal of retailing 73 (1997) 1, pp. 39-62
Persistent link: https://www.econbiz.de/10006630694
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From goods to great: Service innovation in a product-dominant firm
Bettencourt, Lance A.; Brown, Stephen W. - In: Business horizons 56 (2013) 3, pp. 277-283
Persistent link: https://www.econbiz.de/10010108170
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The secret to true service innovation
Bettencourt, Lance A.; Brown, Stephen W.; Sirianni, Nancy J. - In: Business horizons 56 (2013) 1, pp. 13-22
Persistent link: https://www.econbiz.de/10010056253
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Change-oriented organizational citizenship behaviors: the direct and moderating influence of goal orientation
Bettencourt, Lance A. - In: Journal of retailing 80 (2004) 3, pp. 165-180
Persistent link: https://www.econbiz.de/10006608385
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Customer Voluntary Performance: Customers as Partners in Service Delivery
Bettencourt, Lance A. - In: Journal of retailing 73 (1997) 3, pp. 383-406
Persistent link: https://www.econbiz.de/10006630002
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Re-inquiries - Reference Diversity in JCR, JM, and JMR: A Reexamination and Extension of Tellis, Chandy, and Ackerman (1999)
Bettencourt, Lance A.; Houston, Mark B. - In: Journal of consumer research : JCR ; an … 28 (2001) 2, pp. 313-323
Persistent link: https://www.econbiz.de/10006657586
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Lifestyle of the Tight and Frugal: Theory and Measurement
Lastovicka, John L.; Bettencourt, Lance A.; Hughner, … - In: Journal of consumer research : JCR ; an … 26 (1999) 1, pp. 85
Persistent link: https://www.econbiz.de/10006666370