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Assessing hospitals' readiness for clinical governance quality initiatives through organisational climate
Karassavidou, Eleonora; Glaveli, Niki; Zafiropoulos, Kostas - In: Journal of health organization and management 25 (2011) 2, pp. 214-241
Persistent link: https://www.econbiz.de/10009014564
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Bank service quality: evidence from five Balkan countries
Glaveli, Niki; Petridou, Eugenia; Liassides, Chris; … - In: Managing service quality : MSQ ; an international journal 16 (2006) 4, pp. 380-394
Persistent link: https://www.econbiz.de/10007288516
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Bank service quality: empirical evidence from Greek and Bulgarian retail customers
Petridou, Eugenia; Spathis, Charalambos; Glaveli, Niki; … - In: International journal of quality & reliability management 24 (2007) 6, pp. 568-585
Persistent link: https://www.econbiz.de/10007749636
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Managing service quality in banks: customers' gender effects
Spathis, Charalambos; Petridou, Eugenia; Glaveli, Niki - In: Managing service quality : MSQ ; an international journal 14 (2004) 1, pp. 90-102
Persistent link: https://www.econbiz.de/10007155556
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Investigating cost efficiency in the branch network of a Greek bank: an empirical study
Noulas, Athanasios G.; Glaveli, Niki; Kiriakopoulos, Ioannis - In: Managerial finance 34 (2008) 3, pp. 160-171
Persistent link: https://www.econbiz.de/10007979085