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Customer feedback mechanisms and organisational learning in service operations
Caemmerer, Barbara; Wilson, Alan - In: International journal of operations & production … 30 (2010) 3, pp. 288-312
Persistent link: https://www.econbiz.de/10008373812
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The planning and implementation of integrated marketing communications
Caemmerer, Barbara - In: Marketing intelligence & planning 27 (2009) 4, pp. 524-538
Persistent link: https://www.econbiz.de/10008259435
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An exploration of the service orientation discrepancy phenomenon in a public sector context
Caemmerer, Barbara; Wilson, Alan - In: The service industries journal 31 (2011) 3, pp. 355-371
Persistent link: https://www.econbiz.de/10008811720
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An exploration of factors influencing car purchasing decisions
Prieto, Marc; Caemmerer, Barbara - In: International journal of retail & distribution management 41 (2013) 10, pp. 738-764
Persistent link: https://www.econbiz.de/10010179615
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The application of marketing principles to a social marketing campaign
Henley, Nadine; Raffin, Sandrine; Caemmerer, Barbara - In: Marketing intelligence & planning 29 (2011) 7, pp. 697-707
Persistent link: https://www.econbiz.de/10009794824
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MANAGING PEOPLE - Set Up Remote Workers to Thrive - As increasing numbers of employees work remotely, companies need to find effective ways to promote internal communication, socia...
Mulki, Jay; Bardhi, Fleura; Lassk, Felicia; … - In: MIT sloan management review 51 (2009) 1, pp. 63-70
Persistent link: https://www.econbiz.de/10008318928
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Antecedents of Team Creativity: An Examination of Team Emotional Intelligence, Team Trust and Collaborative Culture
Barczak, Gloria; Lassk, Felicia; Mulki, Jay - In: Creativity and innovation management 19 (2010) 4, pp. 332-346
Persistent link: https://www.econbiz.de/10008722257
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The Effect of Self-Efficacy on Salesperson Work Overload and Pay Satisfaction
Mulki, Jay; Lassk, Felicia; Jaramillo, Fernando - In: The journal of personal selling & sales management 28 (2008) 3, pp. 285-298
Persistent link: https://www.econbiz.de/10008081750
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Social Network Theory and the Sales Manager Role: Engineering the Right Relationship Flows
Flaherty, Karen; Lam, Son; Lee, Nick; Mulki, Jay; … - In: The journal of personal selling & sales management 32 (2012) 1, pp. 29-41
Persistent link: https://www.econbiz.de/10009823942
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Neglected Burnout Dimensions: Effect of Depersonalization and Personal Nonaccomplishment on Organizational Commitment of Salespeople
Hollet-Haudebert, Sandrine; Mulki, Jay; Fournier, Christophe - In: The journal of personal selling & sales management 31 (2011) 4, pp. 411-429
Persistent link: https://www.econbiz.de/10009343269