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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu; Wang, Chih-wei - In: Service business 7 (2013) 2, pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De; Petzer, Daniel J.; Svari, Sander; … - In: International journal of quality and service sciences 5 (2013) 2, pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
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Role configurations in the service provision process : empirical insights into co-creation of value
Siltaloppi, Jaakko; Nenonen, Suvi - In: International journal of quality and service sciences 5 (2013) 2, pp. 155-170
Persistent link: https://www.econbiz.de/10010160048
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Journal of service management
Bingley : Emerald - 20.2009 -
Persistent link: https://www.econbiz.de/10008373274
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International journal of services, economics and management
Genève : Inderscience Enterprises - 1.2007/09 -
Persistent link: https://www.econbiz.de/10008275972
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The service industries journal
Abingdon : Routledge; 1983-2004: London : Cass - 3.1983 -
Persistent link: https://www.econbiz.de/10008276205
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Service Today : das Magazin für Entscheider aus Service, Marketing, Logistik und Technik
Waltrop : ISB-Verl; anfangs: Landsberg : Service-Verl. … - 14.1999,3 -
Persistent link: https://www.econbiz.de/10008325294
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International journal of quality and service sciences
Bingley [u.a.] : Emerald - 1.2009 -
Persistent link: https://www.econbiz.de/10008336887
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International journal of services and operations management
Olney : Inderscience - 1.2005 -
Persistent link: https://www.econbiz.de/10008379978
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International public management journal
Stamford, Conn : JAI Press - 1.1998 -
Persistent link: https://www.econbiz.de/10008932830