Perceived justice in South African airline and hospital industries : measurement model
Year of publication: |
2013
|
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Authors: | Meyer, Christine F. De ; Petzer, Daniel J. ; Svari, Sander ; Svensson, Göran |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 24739625. - Vol. 5.2013, 2, p. 120-139
|
Subject: | Dienstleistungsqualität | Reklamation | Kundenzufriedenheit | Gerechtigkeit | Dienstleistungsmanagement | Luftverkehrsgesellschaft | Krankenhaus | Südafrika |
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