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Prentice, Catherine
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King, Brian E. M.
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King, Brian E.M.
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Ohtsuka, Keis
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Services marketing quarterly
3
International journal of contemporary hospitality management
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International journal of hospitality management
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ECONIS (ZBW)
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1
Emotional intelligence and adaptability – Service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian E.M.
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10010063516
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2
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10010083092
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3
Casino Service Quality, Tiered Customer Segments, and Casino Player Retention
Prentice, Catherine
;
King, Brian E. M.
;
Ohtsuka, Keis
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 277-292
Persistent link: https://www.econbiz.de/10010025194
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4
Attitudinal and Behavioral Loyalty Amongst Casino Players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010177734
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5
Emotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel
Prentice, Catherine
;
King, Brian E. M.
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 34-49
Persistent link: https://www.econbiz.de/10009818050
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6
Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach
Prentice, Catherine
;
King, Brian E.M.
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1637-1643
Persistent link: https://www.econbiz.de/10010121606
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