Narrow search
Showing 1 - 10 of 13
Cover Image
MANAGING YOURSELF - The Decision to Trust - A new model identifies ten factors that managers and employees weigh before deciding whether to trust one another -- And suggests practi...
Hurley, Robert F. - In: Harvard business review : HBR (2006), pp. 55-65
Persistent link: https://www.econbiz.de/10007293793
Cover Image
Alternative Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in a Retail Context
Hurley, Robert F.; Estelami, Hooman - In: Journal of the Academy of Marketing Science 26 (1998) 3, pp. 209-221
Persistent link: https://www.econbiz.de/10006153192
Cover Image
Customer Service Behavior in Retail Settings: A Study of the Effect of Service Provider Personality
Hurley, Robert F. - In: Journal of the Academy of Marketing Science 26 (1998) 2, pp. 115-127
Persistent link: https://www.econbiz.de/10006153323
Cover Image
Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination
Hurley, Robert F.; Hult, G.Tomas M. - In: Journal of marketing 62 (1998) 3, pp. 42-54
Persistent link: https://www.econbiz.de/10005975760
Cover Image
Total Quality Research: Integrating Markets and the Organization
Hurley, Robert F.; Laitamäki, Jukka M. - In: California management review : CMR 38 (1995) 1, pp. 59-78
Persistent link: https://www.econbiz.de/10006633721
Cover Image
Global organizational learning effects on cycle time performance
Hult, G.Tomas M.; Ferrell, O.C.; Hurley, Robert F. - In: Journal of business research : JBR 55 (2002) 5, pp. 377-388
Persistent link: https://www.econbiz.de/10006723907
Cover Image
B ORGANIZATIONAL BEHAVIOR - Global organizational learning effects on cycle time Bf:130 performance
Tomas, G.; Hult, M.; Ferrell, O.C.; Hurley, Robert F. - In: Operations research, Management science : OR MS ; the … 43 (2003) 2, pp. 145-148
Persistent link: https://www.econbiz.de/10006506757
Cover Image
Does employee turnover predict customer satisfaction? : Report No. 03-121
Estelami, Hooman; Hurley, Robert F. - In: MSI reports : working paper series (2003) 4, pp. 41-56
Persistent link: https://www.econbiz.de/10009893403
Cover Image
Innovativeness and capacity to innovate in a complexity of firm-level relationships: A response to Woodside (2004)
Hurley, Robert F.; Hult, G.Tomas M.; Knight, Gary A. - In: Industrial marketing management : the international … 34 (2005) 3, pp. 281-284
Persistent link: https://www.econbiz.de/10006238220
Cover Image
Innovativeness: Its antecedents and impact on business performance
Hult, G.Tomas M.; Hurley, Robert F.; Knight, Gary A. - In: Industrial marketing management : the international … 33 (2004) 5, pp. 429-438
Persistent link: https://www.econbiz.de/10006246381