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International journal of electronic customer relationship management : IJECRM
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
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Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
- In:
Folia oeconomica Stetinensia : FOS
11
(
2012
)
1
,
pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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The relationship between informational justice, recovery
satisfaction
, and
loyalty
: the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Journal of relationship marketing : innovations & enhancements for customer service, relations &
satisfaction
Binghamton, NY : Haworth Press
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1.2002 -
Persistent link: https://www.econbiz.de/10008932868
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Industrial marketing management : the international journal for industrial and high-tech firms
European Association for Industrial Marketing Research
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New York, NY [u.a.] : Elsevier
-
1.1971/72 -
Persistent link: https://www.econbiz.de/10008373321
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Expectations of professional graduates from organisations : a diagnostic study
Augustin, Prince
;
Mohanty, R. P.
- In:
International journal of productivity and quality …
12
(
2013
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10010159686
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Arbeitszufriedenheit
von Personen mit Migrationshintergrund : eine Analyse auf Basis des Soziooekonomischen Panels (SOEP)
Derfler, Peter
;
Bešić, Almina
- In:
Arbeit : Zeitschrift für Arbeitsforschung, …
22
(
2013
)
2
,
pp. 134-149
Persistent link: https://www.econbiz.de/10010159714
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Perceived vision-based leadership effects on staff
satisfaction
and commitment at a Thai energy provider
Kantabutra, Sooksan
;
Rungruang, Parisa
- In:
Asia-Pacific journal of business administration
5
(
2013
)
2
,
pp. 157-178
Persistent link: https://www.econbiz.de/10010160051
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Does training affect individuals' turnover intention? : evidence from China
Cheng, Ying
;
Waldenberger, Franz
- In:
Journal of Chinese human resource management : JCHRM
4
(
2013
)
1
,
pp. 16-38
Persistent link: https://www.econbiz.de/10010160644
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10
Human performance
Philadelphia, Pa : Taylor & Francis
;
Hillsdale, NJ : …
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1.1988 -
Persistent link: https://www.econbiz.de/10008932848
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