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Parasuraman, A.
53
Berry, Leonard L.
12
Zeithaml, Valarie A.
10
Ferrer, Juan-Carlos
9
Grewal, Dhruv
5
Kaltcheva, Velitchka D.
4
Maturana, Sergio
3
Vera, Jorge
3
Bitran, Gabriel R.
2
Chandy, Rajesh K.
2
Colby, Charles L.
2
Gustafsson, Anders
2
Homburg, Christian
2
Kristensson, Per
2
Lemon, Katherine N.
2
Mac Cawley, Alejandro
2
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2
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2
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2
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2
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2
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2
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2
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2
Baker, J.
1
Baker, Julie
1
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1
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Journal of the Academy of Marketing Science
12
Journal of retailing
7
Journal of marketing
4
European journal of operational research : EJOR
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of production economics
3
Journal of business research : JBR
3
Business horizons
2
Human resources abstracts : an international information service
2
Journal of service management
2
MSI reports : working paper series
2
Marketing management : a quarterly business management publication of the American Marketing Association
2
The journal of services marketing
2
Harvard-Business-Manager : das Wissen der Besten
1
International journal of quality and service sciences
1
International journal of revenue management : IJRM
1
Journal of air transport management
1
Journal of marketing theory and practice
1
Journal of service research : JSR
1
Journal of the Market Research Society : JMRS
1
Managing service quality : MSQ ; an international journal
1
Manufacturing & service operations management : M & SOM
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Review of marketing research
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Revista de administração de emprêsas : RAE
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Sloan management review
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The Executive : an Academy of Management Publication
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OLC EcoSci
ECONIS (ZBW)
72
RePEc
23
Other ZBW resources
11
BASE
4
USB Cologne (EcoSocSci)
4
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Managing customer experiences: perspectives on the temporal aspects of service encounters
Bitran, Gabriel R.
;
Ferrer, Juan-Carlos
;
Rocha e …
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
1
,
pp. 61-83
Persistent link: https://www.econbiz.de/10009866195
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2
Design and implementation of an optimization-based decision support system generator
Maturana, Sergio
;
Ferrer, Juan-Carlos
;
Barañao, Francisco
- In:
European journal of operational research : EJOR
154
(
2004
)
1
,
pp. 170-183
Persistent link: https://www.econbiz.de/10006648541
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3
On pricing of multiple bundles of products and services
Ferrer, Juan-Carlos
;
Mora, Hugo
;
Olivares, Francisco
- In:
European journal of operational research : EJOR
206
(
2010
)
1
,
pp. 197-209
Persistent link: https://www.econbiz.de/10008400704
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4
On Pricing and composition of Bundles
Bitran, Gabriel R.
;
Ferrer, Juan-Carlos
- In:
Production and operations management : an international …
16
(
2007
)
1
,
pp. 93-108
Persistent link: https://www.econbiz.de/10007768504
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5
A system design to bridge the gap between the theory and practice of retail revenue management
Ferrer, Juan-Carlos
;
Fuentes, Diego
- In:
International journal of revenue management : IJRM
5
(
2011
)
2/3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10009888358
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6
Consumer price sensitivity in the retail industry: Latitude of acceptance with heterogeneous demand
Casado, Esteban
;
Ferrer, Juan-Carlos
- In:
European journal of operational research : EJOR
228
(
2013
)
2
,
pp. 418-426
Persistent link: https://www.econbiz.de/10010098471
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7
An optimization approach for scheduling wine grape harvest operations
Ferrer, Juan-Carlos
;
Mac Cawley, Alejandro
;
Maturana, Sergio
- In:
International journal of production economics
112
(
2008
)
2
,
pp. 985-999
Persistent link: https://www.econbiz.de/10007916995
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8
Risk averse retail pricing with robust demand forecasting
Ferrer, Juan-Carlos
;
Oyarzún, Diego
;
Vera, Jorge
- In:
International journal of production economics
136
(
2012
)
1
,
pp. 151-161
Persistent link: https://www.econbiz.de/10009823599
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9
An optimization approach for scheduling wine grape harvest operations
Ferrer, Juan-Carlos
;
Mac Cawley, Alejandro
;
Maturana, Sergio
- In:
International journal of production economics
112
(
2008
)
2
,
pp. 985-1000
Persistent link: https://www.econbiz.de/10008900790
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10
Service productivity, quality and innovation : implications for service-design practice and research
Parasuraman, A.
- In:
International journal of quality and service sciences
2
(
2010
)
3
,
pp. 277-286
Persistent link: https://www.econbiz.de/10009890278
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