The behavioral consequences of repeated flight delays
Year of publication: |
2012
|
---|---|
Authors: | Ferrer, Juan-Carlos ; Rocha e Oliveira, Paulo ; Parasuraman, A. |
Published in: |
Journal of Air Transport Management. - Elsevier, ISSN 0969-6997. - Vol. 20.2012, C, p. 35-38
|
Publisher: |
Elsevier |
Subject: | Flight delays | Frequent flyer programs | Airline customer loyalty | Indirect costs and soft costs of delays |
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