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Casino Service Quality, Tiered Customer Segments, and Casino Player Retention
Prentice, Catherine; King, Brian E. M.; Ohtsuka, Keis - In: Services marketing quarterly 33 (2012) 4, pp. 277-292
Persistent link: https://www.econbiz.de/10010025194
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Emotional intelligence and adaptability – Service encounters between casino hosts and premium players
Prentice, Catherine; King, Brian E.M. - In: International journal of hospitality management 32 (2013), pp. 287-294
Persistent link: https://www.econbiz.de/10010063516
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Service quality perceptions and customer loyalty in casinos
Prentice, Catherine - In: International journal of contemporary hospitality management 25 (2013) 1, pp. 49-64
Persistent link: https://www.econbiz.de/10010083092
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Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach
Prentice, Catherine; King, Brian E.M. - In: Journal of business research : JBR 66 (2013) 9, pp. 1637-1643
Persistent link: https://www.econbiz.de/10010121606
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Emotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel
Prentice, Catherine; King, Brian E. M. - In: Services marketing quarterly 33 (2012) 1, pp. 34-49
Persistent link: https://www.econbiz.de/10009818050
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Attitudinal and Behavioral Loyalty Amongst Casino Players in Macau
Prentice, Catherine - In: Services marketing quarterly 34 (2013) 4, pp. 309-321
Persistent link: https://www.econbiz.de/10010177734