Who stays, who walks, and why in high-intensity service contexts
Year of publication: |
2014
|
---|---|
Authors: | Prentice, Catherine |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 67.2014, 4, p. 608-614
|
Publisher: |
Elsevier |
Subject: | Casino service quality | Customer loyalty | Player retention | Player propensity-to-switch |
-
Who stays, who walks, and why in high-intensity service contexts
Prentice, Catherine, (2014)
-
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T., (2022)
-
Back, Ki-Joon, (2015)
- More ...
-
Prentice, Catherine, (2013)
-
Testing complexity theory in service research
Prentice, Catherine, (2019)
-
Emotional intelligence and tourist experience : a perspective article
Prentice, Catherine, (2019)
- More ...