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Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops
Evanschitzky, Heiner
;
Wangenheim, Florian v.
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 356-367
Persistent link: https://www.econbiz.de/10010011495
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2
Technology mediation in service delivery: A new typology and an agenda for managers and academics
Schumann, Jan H.
;
Wünderlich, Nancy V.
;
Wangenheim, Florian
- In:
Technovation : the international journal of …
32
(
2012
)
2
,
pp. 133-144
Persistent link: https://www.econbiz.de/10009821487
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3
Management and marketing of remote services: Conceptualization, managerial challenges and an agenda for future research
Wünderlich, Nancy V.
;
Schumann, Jan H.
;
Wangenheim, …
- In:
Journal of business economics : JBE
81
(
2011
)
9
,
pp. 977-1002
Persistent link: https://www.econbiz.de/10009265208
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4
Service Separation and Customer Satisfaction: Assessing the Service Separation/Customer Integration Paradox
Paluch, Stefanie
;
Blut, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 415-427
Persistent link: https://www.econbiz.de/10010159462
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