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Ok, Chihyung
10
Kim, Wansoo
5
Back, Ki-Joon
2
Canter, Deborah D.
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Shanklin, Carol W.
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Gwinner, Kevin Patrick
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The service industries journal
5
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel and tourism marketing
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OLC EcoSci
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The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants
Hwang, Jinsoo
;
Ok, Chihyung
- In:
International journal of hospitality management
32
(
2013
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010063499
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2
Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor
Lee, JungHoon (Jay)
;
Ok, Chihyung
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1101-1113
Persistent link: https://www.econbiz.de/10009983828
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3
The Effects of Consumers' Perceived Risk and Benefit on Attitude and Behavioral Intention: A Study of Street Food
Choi, Joowon
;
Lee, Aejoo
;
Ok, Chihyung
- In:
Journal of travel and tourism marketing
30
(
2013
)
3
,
pp. 222-237
Persistent link: https://www.econbiz.de/10010104102
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4
Mixed Findings on the Service Recovery Paradox
Ok, Chihyung
;
Back, Ki-Joon
;
Shanklin, Carol W.
- In:
The service industries journal
27
(
2007
)
6
,
pp. 671-686
Persistent link: https://www.econbiz.de/10007764410
Saved in:
5
Mixed Findings on the Service Recovery Paradox
Ok, Chihyung
;
Back, Ki-Joon
;
Shanklin, Carol W.
- In:
The service industries journal
27
(
2007
)
5-6
,
pp. 671-686
Persistent link: https://www.econbiz.de/10007842505
Saved in:
6
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7
,
pp. 1139-1158
Persistent link: https://www.econbiz.de/10008417737
Saved in:
7
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1
,
pp. 37-59
Persistent link: https://www.econbiz.de/10009819544
Saved in:
8
Moderating role of a priori customerfirm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10009819545
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9
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10009880402
Saved in:
10
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10009880426
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