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Russell-Bennett, Rebekah
14
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4
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3
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3
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2
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OLC EcoSci
ECONIS (ZBW)
76
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Customers behaving badly: a state of the art review, research agenda and implications for practitioners
Fisk, Ray
;
Grove, Stephen
;
Harris, Lloyd C.
;
Keeffe, …
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 417-430
Persistent link: https://www.econbiz.de/10008705056
Saved in:
2
Engaging Marketing Students: Student Operated Businesses in a Simulated World
Russell-Bennett, Rebekah
;
Rundle-Thiele, Sharyn R.
; …
- In:
Journal of marketing education : JME
32
(
2010
)
3
,
pp. 253-264
Persistent link: https://www.econbiz.de/10008716441
Saved in:
3
Involvement, satisfaction, and brand loyalty in a small business services setting
Russell-Bennett, Rebekah
;
Mccoll-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
60
(
2007
)
12
,
pp. 1253-1260
Persistent link: https://www.econbiz.de/10007865896
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4
A typology of mass services: the role of service delivery and consumption purpose in classifying service experiences
Ng, Sandy
;
Russell-Bennett, Rebekah
;
Dagger, Tracey
- In:
The journal of services marketing
21
(
2007
)
7
,
pp. 471-480
Persistent link: https://www.econbiz.de/10007870579
Saved in:
5
Service convenience and social servicescape: retail vs hedonic setting
Nguyen, Doan T.
;
DeWitt, Tom
;
Russell-Bennett, Rebekah
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10009984160
Saved in:
6
Investigating Customer-Oriented Deviance (COD) from a frontline employee's perspective
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of marketing management : MM
28
(
2012
)
7
,
pp. 865-887
Persistent link: https://www.econbiz.de/10009994553
Saved in:
7
Customer retaliation at the employee-customer interface
Keefe, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Journal of management & organization : journal of …
14
(
2008
)
4
,
pp. 438-450
Persistent link: https://www.econbiz.de/10009892927
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8
Increasing Loyalty to Breastfeeding: Investigating a Product Development Strategy
Parkinson, Joy
;
Russell-Bennett, Rebekah
;
Previte, Josephine
- In:
Health marketing quarterly
29
(
2012
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10010012214
Saved in:
9
The value of health and wellbeing: an empirical model of value creation in social marketing
Zainuddin, Nadia
;
Russell-Bennett, Rebekah
;
Previte, …
- In:
European journal of marketing : EJM
47
(
2013
)
9
,
pp. 1504-1524
Persistent link: https://www.econbiz.de/10010175787
Saved in:
10
The impact of service contact type and demographic characteristics on service quality perceptions
Ganesan-Lim, Cheryl
;
Russell-Bennett, Rebekah
;
Dagger, …
- In:
The journal of services marketing
22
(
2008
)
7
,
pp. 550-561
Persistent link: https://www.econbiz.de/10008112760
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