Customers behaving badly: a state of the art review, research agenda and implications for practitioners
| Year of publication: |
2010
|
|---|---|
| Authors: | Fisk, Ray ; Grove, Stephen ; Harris, Lloyd C. ; Keeffe, Dominique A. ; Kate L. Daunt ; Russell-Bennett, Rebekah ; Wirtz, Jochen |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 24.2010, 6 (14.9.), p. 417-430
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