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Competency analysis of top managers in the Taiwanese hotel industry
Jeou-Shyan, Horng
;
Hsuan, Hsu
;
Chih-Hsing, Liu
;
Lin, Lin
; …
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 1044-1055
Persistent link: https://www.econbiz.de/10009164437
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Service failures and recovery strategies of chain restaurants in Taiwan
Tsai, Chen-Tsang
;
Su, Ching-Shu
- In:
The service industries journal
29
(
2009
)
12
,
pp. 1779
Persistent link: https://www.econbiz.de/10008328650
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