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An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10010146207
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2
New business models in online hotel distribution : emerging private sales versus leading IDS
Runfola, Andrea
;
Rosati, Massimo
;
Guercini, Simone
- In:
Service business
7
(
2013
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10010146465
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3
A social exchange perspective of the individual guanxi network : evidence from Malaysian-Chinese employees
Ahmed, Ishfaq
;
Ismail, Wan Khairuzzaman Wan
;
Amin, …
- In:
Chinese management studies : CMS
7
(
2013
)
1
,
pp. 127-140
Persistent link: https://www.econbiz.de/10010147097
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4
The relationship between entrepreneurial marketing and the characteristics of Thai hotels and their managers
Boonchoo, Pattana
;
Wadeson, Nigel
;
Tsang, Denise
- In:
Journal of research in marketing and entrepreneurship : JRME
15
(
2013
)
1
,
pp. 61-78
Persistent link: https://www.econbiz.de/10010185178
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5
International journal of hospitality & tourism administration
Binghamton, NY : Haworth Hospitality Pr
;
anfangs: New …
-
1.2000 -
Persistent link: https://www.econbiz.de/10010186718
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6
Journal of retailing and consumer services
London [u.a.] : Elsevier
;
anfangs: London : …
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1.1994 -
Persistent link: https://www.econbiz.de/10008374994
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7
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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8
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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9
Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
- In:
Folia oeconomica Stetinensia : FOS
11
(
2012
)
1
,
pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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10
The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
Pérez, Andrea
;
Martínez, Patricia
;
Rodríguez del …
- In:
Service business
7
(
2013
)
3
,
pp. 459-481
Persistent link: https://www.econbiz.de/10010159911
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