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International journal of electronic customer relationship management : IJECRM
Genève : Inderscience Publ. - 1.2007/08 -
Persistent link: https://www.econbiz.de/10008275974
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu; Wang, Chih-wei - In: Service business 7 (2013) 2, pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Airline website loyalty formation and the moderating effects of gender and education
Forgas-Coll, Santiago; Palau-Saumell, Ramon; … - In: Service business 7 (2013) 2, pp. 255-274
Persistent link: https://www.econbiz.de/10010146462
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The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi; Lin, Tyrone T.; Cheng, Pei-chu - In: Service business 7 (2013) 2, pp. 207-225
Persistent link: https://www.econbiz.de/10010146464
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej - In: Folia oeconomica Stetinensia : FOS 11 (2012) 1, pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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E-commerce customer's preference implicit identification
Zdziebko, Tomasz - In: Folia oeconomica Stetinensia : FOS 11 (2012) 1, pp. 33-46
Persistent link: https://www.econbiz.de/10010148367
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Development of a model for the tactical identification of prospective clients in multiuser warehouses
Winter, Katharina; Clausen, Uwe - In: International journal of logistics systems and management 15 (2013) 2/3, pp. 186-196
Persistent link: https://www.econbiz.de/10010159607
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Customer orientation, merchandising competencies, and financial performance of small fashion retailers in Bangkok
Chotekorakul, Warin; Nelson, James - In: Journal of fashion marketing and management 17 (2013) 2, pp. 225-242
Persistent link: https://www.econbiz.de/10010159662
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin; Ishak Ismail; Malliga Marimuthu - In: Service business 7 (2013) 3, pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Role configurations in the service provision process : empirical insights into co-creation of value
Siltaloppi, Jaakko; Nenonen, Suvi - In: International journal of quality and service sciences 5 (2013) 2, pp. 155-170
Persistent link: https://www.econbiz.de/10010160048