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Employees' attitudes towards the sponsorship activity of their employer and links to their organisational citizenship behaviours
Khan, Aila; Stanton, John; Rahman, Syed - In: International journal of sports marketing & sponsorship 14 (2013) 4, pp. 279-300
Persistent link: https://www.econbiz.de/10010176893
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SMEs Performance: Leveraging Marketing Process Through E-Business
Marimuthu, Malliga; Omar, Azizah; Ramayah, T.; Mohamad, … - In: International journal of e-business research : an … 8 (2012) 2, pp. 49-67
Persistent link: https://www.econbiz.de/10009961732
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The effects of perceived servive fairness on satisfaction trust, and ebhavioural intentions
Nikbin, Davoud; Ismail, Ishak; Marimuthu, Malliga; … - In: Singapore management review : Asia Pacific journal of … 33 (2011) 2, pp. 58-73
Persistent link: https://www.econbiz.de/10009892279
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The impact of firm reputation on customers' responses to service failure : the role of failure attributions
Nikbin, Davoud; Ismail, Ishak; Marimuthu, Malliga; … - In: Business strategy series 12 (2011) 1, pp. 19-29
Persistent link: https://www.econbiz.de/10009896470
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Perceived justice in service recovery and switching intention: Evidence from Malaysian mobile telecommunication industry
Nikbin, Davoud; Ismail, Ishak; Marimuthu, Malliga; … - In: Management research review 35 (2012) 3, pp. 309-326
Persistent link: https://www.econbiz.de/10009843534
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin; Ishak Ismail; Malliga Marimuthu - In: Service business 7 (2013) 3, pp. 419-435
Persistent link: https://www.econbiz.de/10010159913