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Journal of fashion marketing and management
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International journal of electronic customer relationship management : IJECRM
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6
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6
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4
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3
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1
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OLC EcoSci
ECONIS (ZBW)
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5,231
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5,090
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Internal marketing for Six Sigma success : a conceptual framework
Formby, Sam K.
;
Dave, Dinesh S.
- In:
International journal of productivity and quality …
12
(
2013
)
1
,
pp. 77-93
Persistent link: https://www.econbiz.de/10010146212
Saved in:
2
Role configurations in the service provision process : empirical insights into co-creation of value
Siltaloppi, Jaakko
;
Nenonen, Suvi
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10010160048
Saved in:
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
Hershey, Pa. : IGI Global
-
1.2009 -
Persistent link: https://www.econbiz.de/10008275957
Saved in:
4
The service industries journal
Abingdon : Routledge
;
1983-2004: London : Cass
-
3.1983 -
Persistent link: https://www.econbiz.de/10008276205
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5
Journal of service research : JSR
Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press
-
1.1998/99 -
Persistent link: https://www.econbiz.de/10008932872
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6
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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7
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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8
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10010146464
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9
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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10
Factors influencing adoption of relationship marketing practices for overall growth of firm : an ISM-based model validation
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 21-44
Persistent link: https://www.econbiz.de/10010184750
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