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International journal of electronic customer relationship management : IJECRM
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
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Wang, Chih-wei
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2013
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pp. 307-328
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
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Folia oeconomica Stetinensia : FOS
11
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2012
)
1
,
pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
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Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Binghamton, NY : Haworth Press
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Ženy v ekonomii - B. R. Bergmannová a D. N. McCloskeyová
Siru°ček, Pavel
- In:
Acta oeconomica Pragensia : vědecký časopis Vysoke …
20
(
2012
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3
,
pp. 89-97
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Determinants of labor market outcomes of disabled men before and after the Americans with Disabilities Act of 1990
Choe, Chung
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The Korean economic review
29
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2013
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1
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pp. 211-233
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Territorial analysis of discriminated groups
Mosora, Mihaela Hrisanta
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Theoretical and applied economics : GAER review
20
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2013
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8
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pp. 85-92
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Journal of retailing and consumer services
London [u.a.] : Elsevier
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anfangs: London : …
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Estimation of penalty costs in service industries
Mitra, Amitava
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Patankar, Jayprakash G.
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Advances in business and management forecasting
9
(
2013
),
pp. 47-57
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The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
Pérez, Andrea
;
Martínez, Patricia
;
Rodríguez del …
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Service business
7
(
2013
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3
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pp. 459-481
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