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Lenka, Usha
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Customer satisfaction in Indian commercial banks through total quality management approach
Lenka, Usha
;
Suar, Damodar
;
Mohapatra, Pratap
- In:
Total quality management & business excellence : an …
21
(
2010
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12
,
pp. 1315-1342
Persistent link: https://www.econbiz.de/10008763088
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Service quality, customer satisfaction, and customer loyalty in Indian commercial banks
Lenka, Usha
;
Suar, Damodar
;
Mohapatra, Pratap K. J.
- In:
Journal of entrepreneurship
18
(
2009
)
1
,
pp. 47-64
Persistent link: https://www.econbiz.de/10009886188
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