Customer satisfaction in Indian commercial banks through total quality management approach
| Year of publication: |
2010
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|---|---|
| Authors: | Lenka, Usha ; Suar, Damodar ; Mohapatra, Pratap |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 21.2010, 12, p. 1315-1342
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