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Equity and repurchase intention following service failure
Palmer, Adrian; Beggs, Rosalind; Keown-McMullan, Caroline - In: The journal of services marketing 14 (2000) 6-7, pp. 513-528
Persistent link: https://www.econbiz.de/10007116149
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The effects of survey timing on perceptions of service quality
O'Neill, Martin A.; Palmer, Adrian J.; Beggs, Rosalind - In: Managing service quality : MSQ ; an international journal 8 (1998) 2, pp. 126-132
Persistent link: https://www.econbiz.de/10007193585
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Linking external and internal relationship building in networks of public and private sector organizations: A case study
Palmer, Adrian - In: International journal of public sector management : IJPSM 9 (1996) 3, pp. 51-60
Persistent link: https://www.econbiz.de/10007326303
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Service failure and loyalty: An exploratory empirical study of airline customers
Bejou, David; Palmer, Adrian - In: The journal of services marketing 12 (1998) 1, pp. 7-22
Persistent link: https://www.econbiz.de/10007359826
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Co-operation and competition: A Darwinian synthesis of relationship marketing
Palmer, Adrian - In: European journal of marketing : EJM 34 (2000) 5-6, pp. 687-704
Persistent link: https://www.econbiz.de/10006094436
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Using Neural Network Analysis to Evaluate Buyer-Seller Relationships
Wray, Barry; Palmer, Adrian; Bejou, David - In: European journal of marketing : EJM 28 (1994) 10, pp. 32-48
Persistent link: https://www.econbiz.de/10006104717
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Primary and secondary effects of emotions on behavioural intention of theatre clients
Palmer, Adrian; Koenig-Lewis, Nicole - In: Journal of marketing management : MM 26 (2010) 13, pp. 1201-1218
Persistent link: https://www.econbiz.de/10008744927
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Experiential values over time - a comparison of measures of satisfaction and emotion
Koenig-Lewis, Nicole; Palmer, Adrian - In: Journal of marketing management : MM 24 (2008) 1, pp. 69-86
Persistent link: https://www.econbiz.de/10008416651
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Customer experience management: a critical review of an emerging idea
Palmer, Adrian - In: The journal of services marketing 24 (2010) 3, pp. 196-209
Persistent link: https://www.econbiz.de/10008418646
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The effects of residents' social identity and involvement on their advocacy of incoming tourism
Palmer, Adrian; Koenig-Lewis, Nicole; Medi Jones, Lisa … - In: Tourism management : research, policies, practice 38 (2013), pp. 142-151
Persistent link: https://www.econbiz.de/10010109536