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Meta analysis of banking services in India: a customer centric approach
Verma, Sanjeev; Chaudhuri, Ranjan - In: International Journal of Financial Services Management 3 (2008) 3/4, pp. 216-222
The nature of banking in India is passing through a transformation, due to recent changes in economic, business, legislative, technological and social environments. The pattern of individual disposable income is also changing, with the increasing prosperity of the common man, the growing...
Persistent link: https://www.econbiz.de/10010668733
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Miele: il ruolo strategico della rete di assistenza
Marco, Raimondi - In: Micro & Macro Marketing (2012) 3, pp. 577-588
Miele is a well-known producer of domestic appliances, with a highand top-quality market positioning. As production is concentrated inGermany, the Italian branch is focused on distribution and customerservice. The service network is today one of the strategic assets for thebrand success. Miele...
Persistent link: https://www.econbiz.de/10010650582
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CUSTOMER SERVICE – THE IMPORTANT GOAL OF LOGISTICS
SCRIOSTEANU, Adriana; POPESCU, Daniela - In: Annals of University of Craiova - Economic Sciences Series 1 (2012) 40, pp. 55-60
This paper presents the connection between logistics and customer service. The customer service is one the most powerful elements available of the organization in the search competitive advantage, but the least well managed. The message of this article is that performance of customer service...
Persistent link: https://www.econbiz.de/10010627895
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An exploratory study of service productivity index for service industry evaluation
Indrianti, Nur - In: International Journal of Services, Economics and Management 4 (2012) 4, pp. 331-343
This paper presents an exploratory study of service productivity index (SPI). Given the weakness of the previous service productivity measurements, this paper presents an improvement in measuring service productivity. With regard to the basic principal of productivity, it is proposed to measure...
Persistent link: https://www.econbiz.de/10010668928
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10009207037
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HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ
Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012
Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …
Persistent link: https://www.econbiz.de/10011070466
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The relative significance of product quality attributes driving customer satisfaction within the fast fashion market: a UK perspective
Ryding, Daniella; Vignali, Gianpaolo; Carey, Robin; Wu, … - In: International Journal of Business Performance Management 16 (2015) 2/3, pp. 280-303
As a result of recent global trends, high street retailers are under increasing pressure to sustain the low cost business model whilst at the same time fulfilling the needs of an increasingly demanding consumer. This paper examines customer expectations of product quality and customer...
Persistent link: https://www.econbiz.de/10011266455
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Perceived value as a basis for shaping the offer of service provider: cases from UK and Croatia
Pandza, Irena; Vignali, Claudio - In: World Review of Entrepreneurship, Management and … 6 (2010) 4, pp. 263-275
According to the representative studies higher level of customers' perceived value leads to higher level of customer satisfaction, greater level of customer loyalty and to a greater success of organisation. Due to this, service providers have to recognize all important factors of customers'...
Persistent link: https://www.econbiz.de/10009353077
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"Islamic bank of Britain" case study analysis
Masood, Omar; Chichti, Jamel E.; Mansour, Walid; Iqbal, … - In: International Journal of Monetary Economics and Finance 2 (2009) 3/4, pp. 206-220
The Islamic banking system is expected to face strong competition not only from the Islamic banks but also from well-established conventional banks offering Islamic products and services. In this study, we focus on the 'Islamic Bank of Britain' the only indigenous bank of its kind in UK. The...
Persistent link: https://www.econbiz.de/10010816795
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The Impact of Environmental Regulation on Competitiveness in the European Cement Industry - Results of a Matched Plant Comparison between Germany, Spain and the UK
Triebswetter, Ursula; Hitchens, D. - In: CESifo DICE Report 2 (2004) 3, pp. 38-49
Persistent link: https://www.econbiz.de/10005037358