This paper presents an exploratory study of service productivity index (SPI). Given the weakness of the previous service productivity measurements, this paper presents an improvement in measuring service productivity. With regard to the basic principal of productivity, it is proposed to measure...

Business model captures the logic of a company. It describes the proposed value and how the value is created. Postindustrial era is typical for its utilization of information technologies and its operation in service. The aim of this paper is to identify and to describe the standard business...

This paper presents the snapshots observed by reviewing the literature on Six Sigma. This literature review enabled to study the history of Six Sigma programme and its development phases. This study indicated the flexible and expanding nature of Six Sigma programme. Particularly the efforts made...

The internationalization of business increasingly is led by service sectors, particularly services based on highly skilled labour industries. This article explores a quite different range of services - those that employ low-skilled workers in labour-intensive services. The article is based on...

A survey was designed and formally tested via multivariate statistical analysis of working professionals, representing the service sector from the Pittsburgh, PA, metropolitan area to testing assumptions concerning the effectiveness of governmental intervention, demographics and strategies for...

This research focuses on the preliminary planning and design of an Alpine skiing lift system in the Mount Carleton Provincial Park, in the province of New Brunswick, Canada. Linear programming (LP) model and discrete-event simulation are combined to design ski lifts selection alternatives and...

The need for design managers to understand service characteristics as well as their business types has been unexplored in the literature of design management. The paper focuses on the identification of the design practice in the service industry. Particularly, it aims to answer the following...