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A Framework for Service Management of Information Systems

Kern, Gary M. - In: American Journal of Business 13 (1998) 1, pp. 49-58

Many information systems functions have made the transition from primarily providing their customer with information products to also providing their customers with information services. This change has implications for the way Management Information Systems (MIS) should be organized to best...

Persistent link: https://www.econbiz.de/10010583997

Productivity in Service Systems: Towards a Managerial Framework

López, David; Pablos, Carmen de; Puerta, Enrique de la; … - In: Service Science 3 (2011) 3, pp. 223-238

This article addresses a relevant question arising in <i>knowledge-intensive industries: modelling productivity</i>; an … important issue of increasing importance in developed economies, (Drucker [Drucker, P. 1999. Knowledge-worker productivity: the … and Practice</i>. Cambridge University Press.], Ramirez [Ramirez, et al. 2004. Measuring knowledge worker productivity. <i …

Persistent link: https://www.econbiz.de/10010990643

Services are Different: Job Characteristics, Working Conditions and Pay Levels in OECD Countries

Ochel, Wolfgang - In: CESifo Forum 2 (2001) 4, pp. 55-57

Persistent link: https://www.econbiz.de/10005013134

Pro: Opening the Services Market – Standing Still is not an Option / Contra: Greens ask for Alternative Approach to the Liberalization of Services in the EU

McCreevy, Charlie; Rühle, Heidi - In: CESifo Forum 6 (2005) 1, pp. 29-31

Persistent link: https://www.econbiz.de/10004998670

Decentralising the public sector: The Impact of Decentralisation on Service Delivery, Corruption, Fiscal Management and Growth in Developing and Emerging Market Economies: A Synthe...

Shah, Anwar; Thompson, Theresa; Zou, Heng-fu - In: CESifo DICE Report 2 (2004) 1, pp. 10-14

Persistent link: https://www.econbiz.de/10005037378

Produktivitätswachstum in Sachsen ohne beschäftigungswirksame Impulse

Münstermann, Ulrike - In: ifo Dresden berichtet 01 (1994) 03, pp. 08-11

Ostdeutschlands. Dabei waren der Industriesektor, Dienstleistungssektor und der Staat die wichtigsten Wirtschaftsbereiche in Sachsen …

Persistent link: https://www.econbiz.de/10008594266

Ist die «Baumol’sche Krankheit» geheilt?

Hartwig, Jochen - In: KOF Analysen 1 (2007) 4, pp. 23-31

hin, dass seit Mitte der 90er Jahre das Produktivitätswachstum im Dienstleistungssektor höher liegt als in der Industrie …

Persistent link: https://www.econbiz.de/10010685153

Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking

Frei, F.X.; Harker, P.T. - William E. Simon Graduate School of Business … - 1996

This paper presents a methodology that determines the role of design in calculating the efficiency of service delivery processes. The efficiency of these processes is determined by using a variation of frontier estimation (DEA-like) techniques. The methodology is then applied to a particular...

Persistent link: https://www.econbiz.de/10005669623

History and Measurement in the Service Sector: A Review.

Melvin, J.R. - Department of Economics, University of Waterloo - 1995

Persistent link: https://www.econbiz.de/10005818066

History and Measurement in the Service Sector: A Review.

Melvin, J.R. - 1995

Persistent link: https://www.econbiz.de/10005780059

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