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Effects of service innovation in cultural parks on customer satisfaction
Lin, Shang-Ping; Wang, Chuan-Chung; Huang, Pi-Yun - In: Acta Oeconomica 64 (2014) November, pp. 151-164
The impact of financial crisis has resulted in the global economic depression. It is merely cultural industry that acts in a diametrically opposite way so businesses related to cultural industry are still growing. For this reason, this study tends to explore the innovation activities in cultural...
Persistent link: https://www.econbiz.de/10011094504
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10009207037
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HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ
Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012
Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …
Persistent link: https://www.econbiz.de/10011070466
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Applying Social Network Analysis to Discover Service Innovation within Agile Service Networks
Carroll, Noel; Whelan, Eoin; Richardson, Ita - In: Service Science 2 (2010) 4, pp. 225-244
The literature indicates that there is urgent need to address the significant gap in our ability to value the contributory interaction of service networks in organisational performance. This paper is primarily concerned with exploring how service (re)configuration is utilised to optimise network...
Persistent link: https://www.econbiz.de/10010990649
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Social innovation in living labs: the micro-level process model of public-private partnerships
Battisti, Sandro - In: International Journal of Innovation and Regional Development 5 (2014) 4/5, pp. 328-348
Social innovation can be studied within living labs, where learning between organisations and users is supported through the use of technology. Living labs are considered innovation intermediaries in enabling the co-creation of solutions to cope with the user's needs. The fields of...
Persistent link: https://www.econbiz.de/10010884845
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Effects of Service Innovation on Financial Performance of Small Audit Firms in Taiwan
Yang, Yi-Fang; Yang, Lee-Wen; Chen, Yahn-Shir - In: The International Journal of Business and Finance Research 8 (2014) 2, pp. 87-99
This study examines the effects of service innovation on financial performance of proprietorship audit firms in Taiwan. This study divides total sample into three business strategy categories, including conventional, non-conventional, and general firms. Non-conventional firms have the highest...
Persistent link: https://www.econbiz.de/10010943318
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Antecedents and Consequences of Service Innovation: An Empirical Study of Touring Business in the Southern Part of Thailand
Rattanawong, Walailak; Suwanno, Nuttida - In: Journal of Entrepreneurship and Business Innovation 1 (2014) 1, pp. 48-59
The objectives of this study was to investigate the relationships between the antecedents affecting service innovation, namely, entrepreneurial orientation, market orientation, service co-production, information technology adoption, human resource practice, and their relationships with service...
Persistent link: https://www.econbiz.de/10010925606
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How Formalization Hinders Different Firm Innovativeness Types: Opening the Black Box with Evidence from a Service Industry
Nayir, Dilek Zamantili; Tamm, Ulrich; Durmusoglu, Serdar S. - In: International Journal of Innovation and Technology … 11 (2014) 05, pp. 1450029-1
The purpose of this paper is to analyze the effects of organizational formalization on the behavioral, market, product, and process types of firm innovativeness as well as the interplay between these different innovativeness types. Based on data collected through a survey of the financial...
Persistent link: https://www.econbiz.de/10010929717
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CUSTOMER-INDUCED INTERACTIONS AND INNOVATION IN PROFESSIONAL SERVICES: THE CASE OF SOFTWARE CUSTOMISATION
SCHAARSCHMIDT, MARIO; WALSH, GIANFRANCO; BERTRAM, MATTHIAS - In: International Journal of Innovation Management (ijim) 19 (2015) 02, pp. 1550019-1
Typically, it is customers who demand that product software be adapted to organisational processes and aligned with their organisational IT landscape. From a knowledge perspective, such customisation services can be conceptualised as a reciprocal knowledge transfer between professional service...
Persistent link: https://www.econbiz.de/10011279088
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Innovation Concepts and Typology – An Evolutionary Discussion
Kotsemir, Maxim; Abroskin, Alexander - Volkswirtschaftliche Fakultät, … - 2013
This paper is devoted to the analysis of evolution of innovation concepts, aspect and types. First emergence and evolution of different aspects and concepts of innovation are analysed, then the development of innovation concepts from a historical perspective and finally an overview given of...
Persistent link: https://www.econbiz.de/10011259326