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E-consumer and the drive behind customer satisfaction: the Chinese online
Omar, Maktoba - In: International Journal of Economics and Business Research 2 (2010) 3/4, pp. 271-287
The purpose of this paper is to present and validate a model of factors influencing the customers' satisfaction on internet shopping in China. To attain these, a questionnaire was sent to 300 potential Chinese customers. The findings indicate that there are 15 items that influence consumer...
Persistent link: https://www.econbiz.de/10010669637
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10009207037
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HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ
Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012
Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …
Persistent link: https://www.econbiz.de/10011070466
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Potentiel relationnel et impact du site de marque sur la performance marketing
Volle, Pierre; Florès, Laurent - Université Paris-Dauphine (Paris IX) - 2005
Based on 102 online surveys accounting for more than 3 million interviews, we show that websites are powerful purchase intent and brand builders and represent a strong opportunity to enhance customer relationships through “conversation” with the brand's best customers.
Persistent link: https://www.econbiz.de/10011072548
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The study of the effects of customer loyalty strategies on sale improvement of Company (Case study: Kayla’s Company)
Aghadavoud, Rasoul; Askari, Zahra - In: International Journal of Academic Research in Business … 4 (2014) 1, pp. 141-158
Present study, with the title of examining the influence of strategies of creating loyal customers on increasing sales of Kayla company products, is examining key role of strategies of creating loyalty in customers on value of system productivity, value of system satisfaction and decreasing...
Persistent link: https://www.econbiz.de/10010850279
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THE IMPACT OF TRANSACTIONAL AND RELATIONAL MARKETING ON CUSTOMER RETENTION IN THE ROMANIAN ECONOMIC ENVIRONMENT
MAXIM, Andrei - In: EURINT Proceedings 2013
In many industries, customer retention is considered to be one of the prerequisites of a company’s profitability, while satisfying customer needs is usually regarded as the first step towards customer loyalty. Retention and loyalty are even more important in times of economic crisis when...
Persistent link: https://www.econbiz.de/10011263050
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Certain Aspects of Providing Customer Satisfaction: Research Results from Serbia
Dordevic, Dejan; Cockalo, Dragan; Sajfert, Zvonko; … - In: Managing Global Transitions 9 (2011) 1, pp. 039-062
The paper presents research results obtained during the process of modeling a system (processes) for providing satisfaction of a company’s customer needs. The cybernetic model assumes a process approach and appropriate marketing research at the beginning and corresponding evaluation at the end;...
Persistent link: https://www.econbiz.de/10009386247
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Relationship Marketing: The Mediating Role of Customer Experiences
Kakeeto-Aelen, Terry Najja; Van Dalen, Jan C. van Dalen; … - Maastricht School of Management (MSM) - 2011
Relationship marketing has received much attention in the last two decades from both practitioners and researchers as one of the strategies firms can employ to remain competitive. Despite this attention, little empirical research has been performed about relationship-marketing practices among...
Persistent link: https://www.econbiz.de/10009416891
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The influence of relationship marketing drivers on marketing and business performance
DUTU, Cristian - In: Timisoara Journal of Economics 5 (2012) 18, pp. 205-220
In the last few decades, both marketing theory and practice have gone through a transformation process, from the approach based on the marketing mix concept (the traditional/transactional approach in marketing) to a relationship-based approach. As a strategic orientation, relationship marketing...
Persistent link: https://www.econbiz.de/10010839305
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Building Customer Loyalty among SMEs in Uganda: The Role of Customer Satisfaction, Trust, and Commitment
Kakeeto, Dr. Terry Najja Kakeeto-Aelen; Van Dalen, … - Maastricht School of Management (MSM) - 2014
In the marketing arena, the last two decades have been characterised by increased attention towards the subject of Relationship Marketing (RM). Both academics and practitioners today increasingly recognize RM as one of the main marketing strategies that is necessary to keep companies visible and...
Persistent link: https://www.econbiz.de/10010757470