Both empowerment and the use of emergent technologies are ways to cope with increasing competition and customer demands on service industries. The relationship between empowerment, technology and behaviour at the service encounter is, however, sparsely documented. This article offers a...

Both empowerment and the use of emergent technologies are ways to cope with increasing competition and customer demands on service industries. The relationship between empowerment, technology and behaviour at the service encounter is, however, sparsely documented. This article offers a...

Questions the argument that increased income from agricultural growth will stimulate non-agricultural activities and non-farm employment in rural regions. Taking the diversification of rural regions in China as an example, shows that collective forms of ownership can combine with market discipline.