The effects of regulatory focus on service recovery programs
Year of publication: |
2009
|
---|---|
Authors: | Wu, Couchen ; Weng, Ying-chieh |
Published in: |
Journal of international marketing and marketing research. - Brixham, ISSN 1010-7347, ZDB-ID 902865-1. - Vol. 34.2009, 1, p. 45-60
|
Subject: | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Taiwan |
-
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin, (2015)
-
Chan, Andrew, (2015)
-
How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang, (2015)
- More ...
-
The regulatory fit effect of persuasive message on service recovery satisfaction
Wu, Couchen, (2009)
-
The Effects of Regulatory Focus on Service Recovery Programs
Wu, Couchen, (2009)
-
The Regulatory Fit Effect of Persuasive Message on Service Recovery Satisfaction
Wu, Couchen, (2009)
- More ...