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Customer-perceived internet banking service quality: a study in national capital region of India
Singh, Shamsher - In: International Journal of Financial Services Management 7 (2014) 2, pp. 113-138
leading private and public banks in India, such as ICICI Bank, HDFC Bank, State Bank of India and Punjab National Bank. The …
Persistent link: https://www.econbiz.de/10010884842
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Analysing relationship among service quality, satisfaction and loyalty in internet banking: a study from India
Mishra, Sita - In: International Journal of Electronic Finance 8 (2014) 1, pp. 57-73
Internet banking is one of the most upcoming phenomena which is helping banking sector's growth in India. With changing … patterns of consumer behaviour and the increasing use of technology in the delivery of banking services in India, there is a … identify features that determine the service quality perception by internet banking consumers in India. Furthermore, study …
Persistent link: https://www.econbiz.de/10010884867
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'E-banking' initiatives in Indian banks – a case of business process reengineering (BPR) implementation
Datta, Saroj K.; Kundu, Sukanya - In: World Review of Entrepreneurship, Management and … 7 (2011) 2, pp. 174-191
research work brings out that information technology (IT) application has a very prospective future in India. …
Persistent link: https://www.econbiz.de/10009353069
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Exploring the security of e-banking systems: questions of theft, fraud, jurisdiction and the shifting sands of time
Jain, Vaneesha; Kohli, Shan - In: International Journal of Electronic Finance 3 (2009) 4, pp. 339-352
governs e-banking in India. The present paper has been divided into two parts. The first part of the paper deals specifically …
Persistent link: https://www.econbiz.de/10008592703
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Experience in internet banking and performance of banks
Malhotra, Pooja; Singh, Balwinder - In: International Journal of Electronic Finance 4 (2010) 1, pp. 64-83
This paper seeks to examine the impact of internet banking on banks' performance and also whether, among banks offering internet banking, those that have offered it for a relatively long time outperformed those that only recently began to offer it. Using the data on financial performance of 82...
Persistent link: https://www.econbiz.de/10008592704
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Exploring the security of e-banking systems: questions of theft, fraud, jurisdiction and the shifting sands of time
Jain, Vaneesha; Kohli, Shan - In: International Journal of Electronic Finance 3 (2009) 4, pp. 339-352
governs e-banking in India. The present paper has been divided into two parts. The first part of the paper deals specifically …
Persistent link: https://www.econbiz.de/10008539354
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Experience in internet banking and performance of banks
Malhotra, Pooja; Singh, Balwinder - In: International Journal of Electronic Finance 4 (2010) 1, pp. 64-83
This paper seeks to examine the impact of internet banking on banks' performance and also whether, among banks offering internet banking, those that have offered it for a relatively long time outperformed those that only recently began to offer it. Using the data on financial performance of 82...
Persistent link: https://www.econbiz.de/10008539358
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The evolution of e-banking: a study of Indian and Kenyan technology awareness
Nyangosi, Richard; Arora, J.S.; Singh, Sumanjeet - In: International Journal of Electronic Finance 3 (2009) 2, pp. 149-165
-banking technologies in India and Kenya. The study also highlights the trends of e-banking indicators in India and Kenya. Further, it …
Persistent link: https://www.econbiz.de/10008539401
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The evolution of e-banking: a study of Indian and Kenyan technology awareness
Nyangosi, Richard; Arora, J.S.; Singh, Sumanjeet - In: International Journal of Electronic Finance 3 (2009) 2, pp. 149-165
-banking technologies in India and Kenya. The study also highlights the trends of e-banking indicators in India and Kenya. Further, it …
Persistent link: https://www.econbiz.de/10005048882
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Paradigm shift in productivity of e-age banking: some evidence from the Indian banks
Uppal, R.K. - In: International Journal of Education Economics and Development 1 (2010) 3, pp. 277-295
The present paper examines productivity and profitability in pre and post e-banking period and highlights the emerging issues and new strategies to enhance the performance of bank groups in liberalised, globalised and IT era. The paper concludes that there is a paradigm shift in performance of...
Persistent link: https://www.econbiz.de/10008755439