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Service Lifecycle Management
Fischbach, Michael
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Alt, Rainer
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Hybrid Customer Interaction
Nüesch, Rebecca
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Puschmann, Thomas
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2015
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Social Customer Relationship Management (Social CRM)
Alt, Rainer
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Reinhold, Olaf
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2012
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Campus Management System
Alt, Rainer
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Auth, Gunnar
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2010
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