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Surprise... Surprise..., An Empirical Investigation on How Surprise is Connected to Customer Satisfaction
Vanhamme, Vanhamme, J. - Erasmus Research Institute of Management (ERIM), … - 2003
amplification of positive [negative] emotions), even when disconfirmation is taken into account in the model. The amplification …-specific satisfaction. Four empirical studies-two field studies (a diary study and a cross section survey) and two experiments …-were conducted. The results show that surprise positively [negatively] influences satisfaction directly and indirectly (via the …
Persistent link: https://www.econbiz.de/10010731267
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THEORIES OF CONSUMER’S SATISFACTION AND THE OPERATIONALIZATION OF THE EXPECTATION DISCONFIRMATION PARADIGM
ISAC, FLORIN LUCIAN; RUSU, SERGIU - In: Annals - Economy Series 2 (2014) April, pp. 82-88
The main paradigm that marks the literature dedicated to consumer’s satisfaction is the Expectation Disconfirmation … Paradigm. A lot of theories explaining the nature and the development of consumer’s satisfaction from various perspectives fall …
Persistent link: https://www.econbiz.de/10011150563
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Surprise... Surprise..., An Empirical Investigation on How Surprise is Connected to Customer Satisfaction
Vanhamme, J. - Erasmus Research Institute of Management (ERIM), ERIM … - 2003
amplification of positive [negative] emotions), even when disconfirmation is taken into account in the model. The amplification …-specific satisfaction. Four empirical studies-two field studies (a diary study and a cross section survey) and two experiments …-were conducted. The results show that surprise positively [negatively] influences satisfaction directly and indirectly (via the …
Persistent link: https://www.econbiz.de/10005795614
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Reciprocity and Emotions: Arousal, Self-Reports, and Expectations
Ben-Shakhar, Gershon; Bornstein, Gary; Hopfensitz, Astrid; … - Tinbergen Institute - 2004
reciprocation. In this study, physiological and self-report measures were employed to investigate the role of emotions, using the …-report measures were related to destruction decisions and expectations. The pattern of emotional arousal and its correlation with self …
Persistent link: https://www.econbiz.de/10005504959
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Reciprocity and Emotions: Arousal, Self-Reports, and Expectations
Ben-Shakhar, Gershon; Bornstein, Gary; Hopfensitz, Astrid; … - Tinbergen Instituut - 2004
reciprocation. In this study, physiological and self-report measures were employed to investigate the role of emotions, using the …-report measures were related to destruction decisions and expectations. The pattern of emotional arousal and its correlation with self …
Persistent link: https://www.econbiz.de/10011256599
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Overconfidence, omens and gender heterogeneity: Results from a field experiment
De Paola, Maria; Gioia, Francesca; Scoppa, Vincenzo - In: Journal of Economic Psychology 45 (2014) C, pp. 237-252
We investigate whether overconfidence is affected by superstitious beliefs and whether the effect is heterogeneous according to gender. With this aim, we run a field experiment involving about 700 Italian students. According to widespread superstitions, some numbers are considered lucky while...
Persistent link: https://www.econbiz.de/10011117223
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Reciprocity and Emotions: Arousal, Self-Reports, and Expectations
Ben-Shakhar, Gershon; Bornstein, Gary; Hopfensitz, Astrid; … - CESifo - 2004
reciprocation. In this study, physiological and self-report measures were employed to investigate the role of emotions, using the …-report measures were related to destruction decisions and expectations. The pattern of emotional arousal and its correlation with self …
Persistent link: https://www.econbiz.de/10005766252
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The Behavioral Impact of Emotions in a Power to take Game: An Experimental Study
Bosman, Ronald; Winden, Frans A.A.M. van - Tinbergen Institute - 1999
, we are primarily interested in how emotions influence responder behavior. Our findings are the following. (1) A higher … intensity of joy and happiness. Since negative emotions are experienced as painful, there is direct hedonic impact. (2 … choose no punishment (destroy nothing) or the highest level of punishment (destroy everything). (4) Expectations have a …
Persistent link: https://www.econbiz.de/10005137100
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Reciprocity and Emotions when Reciprocators Know each other
Reuben, Ernesto; Winden, Frans van - CESifo - 2006
the intensity of ties between responders impacts the decisions, beliefs, and emotions of both the responders and the take … and expected take rate is a much better predictor of experienced emotions and destruction than the difference between the …
Persistent link: https://www.econbiz.de/10005181255
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The Behavioral Impact of Emotions in a Power-to-Take Game: An Experimental Study
Bosman, Ronald; Winden, Frans van - CESifo - 2000
. In this experimental study, we are primarily interested in how emotions influence responder behavior. Our findings are … significantly decreases the intensity of joy and happiness. Since negative emotions are experienced as painful, there is direct …) Expectations have a significant effect on the probability of punishment but not on the intensity of experienced emotion. This last …
Persistent link: https://www.econbiz.de/10005181557