With the advent of the internet and e - commerce, there has been a paradigm shift in the marketing and selling of product and services in the hospitality and tourism industry. The internet is changing the way a corporation conducts business with their consumers who have become very demanding and...

In this paper, we examined the reliability of Funtone software and its impact on quality service to the user. As Global System for Mobile (GSM) software is relatively new in the market and the level of awareness of its quality service is low; the need for quality assessment of these services...

The aim of this study is to empirically examine the determinants of customer loyalty (CL) in mobile telecommunication services (MTS) from the Malaysian perspective. Service quality (SQ), perceived value (PV), trust and habit were examined as the determinants of customer loyalty. The currently...

Die Bankenkrise wird vornehmlich als Vertrauensverlust interpretiert. Es werden neue moral standards vorgeschlagen und/oder verbesserte Kontrollen. Dabei bleibt überse-hen, dass ein Gutteil der Gründe, komplexe und intransparente Zertifikate zu verkaufen wie zu kaufen, selber auf einem...

With a market entry game inspired by Camerer and Lovallo (1999), we study the attitudes of junior and senior employees towards strategic uncertainty and competition. Seniors exhibit higher entry rates compared to juniors, especially when the market capacity is not too low or when earnings from...