Effects of human agent service quality in an instant messaging decision support system on the customer's trust building
Year of publication: |
2012
|
---|---|
Authors: | Han, Bo ; Prybutok, Victor R. |
Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 8.2012, 1, p. 74-91
|
Subject: | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Kaufentscheidung | Purchase decision | Risiko | Risk | Verkaufspersonal | Salespeople | Mobilkommunikation | Mobile communications | Vertrauen | Confidence |
-
Pan, Huifeng, (2022)
-
Marriott, Hannah R., (2018)
-
Terlutter, Ralf, (2002)
- More ...
-
Han, Bo, (2012)
-
Xu, Zhen, (2014)
-
User's Social Network Site Loyalty
Han, Bo, (2017)
- More ...