The Indian retail industry majorly constitutes of small retailers, comprising of approximately 12 million small shopkeepers and increased competition has made companies understand the significance of this unorganized small retail sector. Most companies feel that coordinating their downstream...

This study uses primary research methods to determine whether a corporate social performance (CSP)–corporate financial performance (CFP) relationship exists within the Canadian context through examination of publicly-traded Canadian-based companies.The empirical findings demonstrate a positive...

Reduction of greenhouse gas emissions is one of the key requirements for sustainable production and consumption, but while the Canadian chemical industry has been very successful in reducing emissions to water and air, and while non-CO2 greenhouse gas emissions have been minimised as well,...

Living within the limits imposed by a finite earth may be the predominant challenge of the 21st century; however there is no agreement on what this means economically or politically. Continually increasing population and per capita consumption within a finite environment is a biologic...

Recent years have seen a rapid rise in the number of firms publicly touting the environmental merits of their products or their operational practices. This is driven by the changing societal concern and public discourse around environmental issues. What was once an infrequent conversation has...

The development of Internet as a service delivery medium has gained ascendancy in recent years. In developing economies, where Internet usage is restricted to an elite few, the potential for e-service delivery channels is being recognized immensely. Online travel services are being accepted as a...

Companies are increasingly using technology to target their customers and build relationship with them. Customer relationship management is perceived as a strategy which harnesses technology for providing more value to customers through customized products and services. However, technology now...

Social networking sites are perceived as interactive forums that enable users to manage their relationships through technology. The usage of social networking sites is dependent upon the brand image it connotes to the user. These forums modify social and self image of user and help in enhancing...