The aim of this paper is to identify areas for improving the level of supply chain management (SCM) execution. A conceptual model was developed that proposes internal and joint SCM conditions and the adoption of SCM processes as the main antecedents of SCM execution. Based on a survey of 174...

We develop a dynamic model that can be used to evaluate supply chain process improvements, e.g. different forecast methods. In particular we use for evaluation a bullwhip effect measure, the service level (fill rate) and the average on hold inventory. We define and apply a robustness criterion...

Disaster preparedness has been recognized as a central element in reducing the impact of disasters worldwide. The usual methods of preparedness, such as pre-positioning relief inventory in countries prone to disasters, are problematic because they require high investment in various locations,...

Durch den steigenden Wettbewerbsdruck wird die regelm�ige Erhebung der Kundenzufriedenheit in zunehmenden Ma� notwendig. Das prim�e Ziel der proze�pezifischen Analyse von Kundenzufriedenheitsuntersuchungen besteht in der Bestimmung von Schwachstellen im Unternehmen. Die...

Die Ausführungen zur Ermittlung von Kundenzufriedenheit und Kundenanforderungen erfolgen vor dem Hintergrund einer empirischen Forschungsarbeit, die zum Ziel hat, Klein- und mittelständischen Unternehmen die Notwendigkeit einer stärkeren Kundenorientierung und eine damit einhergehende...

This paper aims to first identify gender differences in perception and evaluation of retail agglomerations, and second, discuss the implications of these differences for marketing and management. Based on a conceptual model 2151 agglomeration shoppers were surveyed using interviewer-administered...