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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10009207037
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HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ
Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012
Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …
Persistent link: https://www.econbiz.de/10011070466
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What characterizes Chinese consumer behavior? A cross-industry analysis of the Chinese diaspora in Japan
Frank, Björn; Abulaiti, Gulimire; Enkawa, Takao - In: Marketing Letters 23 (2012) 3, pp. 683-700
In order to profit from China’s enormous business opportunities, international firms need to know Chinese consumer …
Persistent link: https://www.econbiz.de/10010989726
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E-consumer and the drive behind customer satisfaction: the Chinese online
Omar, Maktoba - In: International Journal of Economics and Business Research 2 (2010) 3/4, pp. 271-287
internet shopping in China. To attain these, a questionnaire was sent to 300 potential Chinese customers. The findings indicate …
Persistent link: https://www.econbiz.de/10010669637
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The effects of supply chain integration on customer satisfaction and financial performance: An organizational learning perspective
Yu, Wantao; Jacobs, Mark A.; Salisbury, W. David; Enns, … - In: International Journal of Production Economics 146 (2013) 1, pp. 346-358
survey data collected from 214 manufacturing firms in China. The results suggest that internal integration significantly …
Persistent link: https://www.econbiz.de/10010709164
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How do Asia's two most important consumer markets differ? Japanese–Chinese differences in customer satisfaction and its formation
Frank, Björn; Abulaiti, Gulimire; Herbas Torrico, Boris; … - In: Journal of Business Research 66 (2013) 12, pp. 2397-2405
Japan, China, and Germany (Western reference country). Customer satisfaction is higher in Japan than China for goods and … perceived value (difference moderated by switching costs), public brand image, and quality expectations in Japan than China …. Economic differences between developed (Japan, Germany) and emerging (China) markets influence consumer preference structures …
Persistent link: https://www.econbiz.de/10011049979
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Horizontal and vertical spillover effects of foreign direct investment in Chinese manufacturing
Wang, Chengqi; Zhao, Zhongxiu - In: Journal of Chinese Economic and Foreign Trade Studies 1 (2008) 1, pp. 8-20
Purpose – The purpose of this paper is to examine foreign direct investment (FDI) spillovers accruing to Chinese local industry at both intra- and inter-industry levels and how such effects vary with the nationality of the investor. Design/methodology/approach – A panel dataset for Chinese...
Persistent link: https://www.econbiz.de/10005081218
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Deutsche Industrie trotzt dem Aufstieg der Schwellenländer
Gornig, Martin; Schiersch, Alexander - In: DIW Wochenbericht 79 (2012) 10, pp. 11-15
Zwischen 2000 und 2009 ist China zur zweitgrößten Industrienation aufgestiegen und auch die Industrien anderer … rund 6,5 Prozent. Vom globalen Wachstum der Industrie von 50 Prozent profitierte der Standort Deutschland damit weit …
Persistent link: https://www.econbiz.de/10009652510
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Diversified boundaries of the firm
Kimura, Koichiro - Institute of Developing Economies, Japan External Trade … - 2012
We analyze diversification of boundaries of local firms in developing countries under the economic globalization. The globalization has an aspect of homogenization of the world economy, but also has another aspect of diversification through international economic activities. Focusing on...
Persistent link: https://www.econbiz.de/10010539678
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The effects of outward FDI on home-country productivity: Do location of investment and market orientation matter?
Hsu, Wen-Chung; Gao, Xingbo; Zhang, Jianhua; Lin, Hsin Mei - In: Journal of Chinese Economic and Foreign Trade Studies 4 (2011) 2, pp. 99-116
, we find that O-FDI in other countries enhances productivity in Taiwan, while O-FDI in China does not. We interpret the …
Persistent link: https://www.econbiz.de/10009319783