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Pro: Opening the Services Market – Standing Still is not an Option / Contra: Greens ask for Alternative Approach to the Liberalization of Services in the EU
McCreevy, Charlie; Rühle, Heidi - In: CESifo Forum 6 (2005) 1, pp. 29-31
Persistent link: https://www.econbiz.de/10004998670
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Gestión de la calidad en servicios: una revisión desde la perspectiva del management
García Piqueres, Gema; López Fernández, Concepción; … - In: Cuadernos de Gestión (2007)
[ES] El objetivo de este artículo es llevar a cabo una revisión de la literatura sobre calidad en el sector servicios en un esfuerzo por sintetizar y estructurar el conocimiento existente en este campo y plantear una serie de sugerencias sobre posibles futuras investigaciones en el mismo....
Persistent link: https://www.econbiz.de/10011277809
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EXPLORATORY STUDY REGARDING THE QUALITY ASSESSEMENT OF SERVICES OFFERED BY AN AUTO REPAIR SHOP IN CLUJ-NAPOCA
Corina, Rusu - In: Annals of Faculty of Economics 1 (2012) 1, pp. 582-590
The quality of services should be treated as a resultant derived from the satisfaction of the costumers participating … the offered services. In its turn, the service monitoring systemâ€(tm)s design must be shaped according to these … double purpose: obtaining consumer satisfaction and stimulating them to seek, in the future the services of the same tender …
Persistent link: https://www.econbiz.de/10010607227
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Perceived service quality and patronage behaviour in the auto-repair industry
Andronikidis, Andreas; Bellou, Victoria; Vasiliadis, Chris - In: International Journal of Services, Economics and Management 1 (2008) 2, pp. 196-207
This research investigated the dealer patronage behaviour relationship to perceived quality dimensions. A total of 831 questionnaires were personally administered to customers of nine auto-repair companies in Greece. Factor analysis revealed three dimensions, namely, holistic customer...
Persistent link: https://www.econbiz.de/10008563937
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Quality management in services: an overview from the management field
Bedia, Ana M.ª Serrano; Fernández, Concepción López; … - In: Cuadernos de Gestión 7 (2007) 1, pp. 33-49
The objective of this paper is to carry out a review of the quality literature in the service sector in an effort to synthesize and structure existing knowledge and offer suggestions for future research in the field. We mainly focus our review on management studies, written in the context of...
Persistent link: https://www.econbiz.de/10008505712
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The Effect of Signal Quality and Contiguous Word of Mouth on Customer Acquisition for a Video-on-Demand Service
Nam, Sungjoon; Manchanda, Puneet; Chintagunta, Pradeep K. - In: Marketing Science 29 (2010) 4, pp. 690-700
This paper documents the existence and magnitude of contiguous word-of-mouth effects of signal quality of a video-on-demand (VOD) service on customer acquisition. We operationalize contiguous word-of-mouth effect based on geographic proximity and use behavioral data to quantify the effect. The...
Persistent link: https://www.econbiz.de/10008788035
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Perceived service quality and patronage behaviour in the auto-repair industry
Andronikidis, Andreas; Bellou, Victoria; Vasiliadis, Chris - In: International Journal of Services, Economics and Management 1 (2008) 2, pp. 196-207
This research investigated the dealer patronage behaviour relationship to perceived quality dimensions. A total of 831 questionnaires were personally administered to customers of nine auto-repair companies in Greece. Factor analysis revealed three dimensions, namely, holistic customer...
Persistent link: https://www.econbiz.de/10005553204
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EFFECTS OF PERCEIVED CONTROL ON COLLEGE STUDENTS’ EVALUATION OF HIGHER EDUCATION INSTITUTIONS
Lee, Jungki - In: Business Education and Accreditation 3 (2011) 1, pp. 51-60
Students are known to experience significant amounts of stress and challenges during their academic pursuit at college. This study explores a way to enhance student satisfaction by incorporating a concept called perceived control to the existing service quality model. To be specific, this study...
Persistent link: https://www.econbiz.de/10011205970
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Services in the Agricultural Production System. Comparative Structural Levels
ALECU, Iulian; CONSTANTIN, Marian - In: Romanian Statistical Review Supplement 60 (2012) 2, pp. 370-376
This paper presents the characteristic of services in agriculture and offers a description of the dynamics recorded by … this sector in the Romanian economy. It is taken into account that services in agriculture have a set of peculiarities …
Persistent link: https://www.econbiz.de/10010596280
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A Study on the application of 6-Sigma on the enhancement of service quality of fitness club
Cheng, Kuei-Mei; Hsu, Chin-Hsien; Huang, Chin-Huang - In: Quality & Quantity: International Journal of Methodology 46 (2012) 2, pp. 705-713
Persistent link: https://www.econbiz.de/10010539205